Terms & Conditions

Last Modified: 9th September 2025

These terms and conditions of use (the “Terms“), together with any other guidelines, policies, disclaimers and additional terms published from time to time on this website www.meta-medix.com (the “Website“) owned and operated by us, Meta Medix d.o.o., a company registered and acting under the law of Slovenia (the “Company”), contain the complete and legally binding terms and conditions that govern your access and use of the Website.

You may not change, supplement, or amend these Terms or any other guidelines, policies, disclaimers or additional terms published by the Company on this Website (these Terms together with all such documents are hereinafter referred to as the “Rules“) in any manner. The Company may, in its sole and absolute discretion, change, supplement, add or amend any or all of the Rules as they relate to your future use of the Website from time to time, for any or no reason, and with or without any prior notice or liability to you or any other person. Unless otherwise expressly stated in any specific change, it shall enter into force immediately upon publishing on the Website. You should periodically visit this page to review the then current Terms and other Rules.

If there is any discrepancy between these Terms and any dispositive norm of the applicable law, these Terms shall prevail.

Company’s Contact Details

Name: Meta Medix d.o.o.

Tax number: 68018533

Address: Emonska cesta 8, Ljubljana 1000, Slovenia

Phone number: (00386) 1 777 65 70

Email: info@meta-medix.com

Designated Purpose

This Website is intended solely for the purpose of presenting, promoting, and selling the Company’s own products. The Website provides information about the products, their characteristics and intended use, and enables customers to purchase such products directly through the online store. The Website may also include related content, such as news, offers, and customer support information, all exclusively in connection with the Company’s products.

The Company is entitled, as its sole discretion, to amend, extend or reduce the designated purpose of the Website, as the Company deems fit.

In order to make the Website more useful, versatile and inclusive for general use, the Company is also entitled to add or remove different auxiliary functionalities and services to or from the Website, including social media, video calls, lifestyle tips, customized news and scientific articles and digest section, third party links, etc.

Personal Use

The products and services available on the Website are for personal use only. You may not sell or resell any of the products or services, or samples thereof you purchase or otherwise receive from us.

Privacy Policy

By accessing and using the Website, you give your consent to the Company to collect and store all information provided by you to the Website, including your personal information, in the Company’s database. All collection, processing, use or disclosure of the personal information shall be done in full accordance with applicable law and our privacy policy published on this Website at https://meta-medix.com/privacy-policy, which constitutes an integral part of these Terms. 

Not Medical Advice

The Website is not a healthcare application or medical device, and the products and services provided by the Website do not constitute medical drugs, medical services or medicine practice.

The information generated or provided by the Website does not constitute, and is not intended to replace or supplement, medical advice, which can only be given by a practicing physician duly authorized in accordance with the applicable law. No decisions or actions shall be taken by users in reliance upon the information provided by the Website or any portion thereof. Only your doctor will decide, at her/his absolute discretion, if and to what extent such information can be taken into consideration upon giving you the medical advice. In no event shall the Company be held liable for any damage caused, either directly or indirectly, in connection with the information published on the Website, regardless of whether or not such information has been taken into consideration by any person and to what extent. 

Terms of Sale

By placing an order, you are offering to purchase a product or services, or samples thereof on and subject to these Terms. All orders are subject to availability and confirmation of the order price. 

In order to contract with us you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. We retain the right to refuse any request made by you. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the products and services. The cost of products and services may fluctuate. All prices advertised are subject to such changes.

Shipping and Delivery

We will deliver the products in accordance with our shipping and delivery policy, which can be found at https://meta-medix.com/shipping-and-delivery.

Returns and Refund

By placing an order, you accept the terms of our return and refund policy, which can be found at https://meta-medix.com/returns-and-refund. 

Disclaimer regarding Website

We make no warranties or representations (whether express or implied by law, statute or otherwise) with respect to the Website or any content or results thereof or the products or services published on the Website, or that the Website, the products or the services will be error-free or uninterrupted or with respect to the accuracy, quality, merchantability, fitness for particular purpose or suitability of all or any of the foregoing. Except as expressly stated otherwise herein, we hereby exclude all warranties, representations and implied terms and conditions to the fullest extent permitted by law. We make no representations about the suitability, reliability, availability, timeliness and accuracy of the information, software, products and services contained on or provided by the Website for any purpose. All information, software, products and services are provided “as is” without warranty of any kind and the Company hereby disclaims all representations and warranties with respect to such information, software and services whether expressed or implied.

We will continue to make our best efforts to improve the Website with the view to create a better and more reliable product, provided however that we undertake no obligation that such efforts would actually be sufficient to achieve any particular purpose or improvement.

Use of Website and Prohibitions

In the access or use of this Website, you will comply with the Rules as published on the Website at that time and shall use the Website in strict accordance with applicable law.

By approving these Terms, you confirm and represent that you are at least 18 years old and that you have the power, right and authority to assume the obligations conferred upon you under these Terms, and that these Terms bind you in accordance with the terms hereof and applicable law.

If you use the Website to the benefit of any person who is under the age of 18, you hereby represent and guarantee that you are the parent/legal guardian of such minor, and that you have the power, right and authority to assume the obligations under these Terms on behalf of such minor, and that these Terms bind you and such minor, jointly and severally, in accordance with the terms hereof and applicable law.  

You will be solely responsible for all content transmitted, uploaded, posted, e-mailed or otherwise made available on the Website by you. You undertake that all information that you provide to us is true, complete and accurate in all material respects, and that you are duly authorized to provide us such information in accordance with applicable law. You expressly acknowledge that any inaccurate fact or misrepresentation in your information can naturally result in your liability for any damages, losses, or expenses incurred by yourself or by us as a consequence thereof. In no event shall we be responsible for any damage caused, either directly or indirectly, as a result of or in connection with any falseness, incompletion or inaccuracy of the information that you provide to us.    

You must not misuse this Website. You will not: (a) commit or encourage a criminal offense or any illegal activity; (b) transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; (c) hack into any aspect of the Website; (d) corrupt data; (e) cause annoyance to other users or otherwise use or access the Website in an abusive, excessive, or inappropriate manner as determined in the sole discretion of Company; (f) infringe upon the rights of any other person’s proprietary rights; (g) send any unsolicited advertising or promotional material, commonly referred to as “spam”; (h) attempt to affect the performance or functionality of any computer facilities of or accessed through this Website; (i) collect or harvest any personally identifiable information, including account names, from the Website; (j) impersonate another person or otherwise misrepresent your affiliation with a person or entity, conducting fraud, or hiding or attempting to hide your identity; (k) interfere with the proper working of the Website; (l) access any content on the Website through any technology or means other than those provided or authorized by the Website; or (m)  bypass the measures we may use to prevent or restrict access to the Website, including features that prevent or restrict use or copying of any content or enforce limitations on use of the Website or the content therein.

If the Website permits interaction with other users, you are solely responsible for such interactions.  We reserve the right, but have no obligation, to monitor disputes between you and other users.  The Company shall have no liability for your interactions with other users, or for any user’s action or inaction.

Sign-up and user accounts

If the Website allows creation of a user account, it is subject to unrestricted acceptance of these Terms, the Privacy Policy and other Rules. Each user account will be connected to the personal email of the relevant user. Access to each user account will be secured with a personal code chosen by the user at its sole discretion, which shall comply with the basic requirements for the code established by the Company (number and variety of symbols, and previous use). Please always keep your code in secret and do not disclose it to any person. If you believe that your user account has been hacked or otherwise made accessible to any person, please change the code and inform us immediately.

The Company reserves the right not to approve creation of any new account, or to delete, amend, suspend or terminate, temporarily or permanently, any registered user account, at the Company’s sole discretion, for any reason or without reason, and without any prior notice or liability to the applicant or user, as applicable, or any other person.

Upon registration of a user account, you will be offered an option to subscribe to the Company’s news and marketing materials by email. If you no longer want to receive such news and materials from us on a going-forward basis, you may opt out by clicking on the “unsubscribe” link contained in all emails with our marketing materials.

As a part of our security measures, we may need to verify your identity before implementing any of your requests sent to us in these Terms or the privacy policy.   

Amendment of Website

We may, at any time and for any or no reason and in its sole discretion, amend, suspend or terminate, temporarily or permanently, the Website, the algorithm, the services provided by the Website or any part thereof, without any prior notice or liability to you or any other person.

Intellectual Property

All contents of this Website are protected under the copyright laws of the applicable jurisdictions. Subject to the material remaining AS-IS (and all notices of intellectual property rights remaining AS-IS), the Website’s contents may be viewed, used and copied for non-commercial personal purposes only. Any other use of the Website’s contents without the Company’s express written permission is strictly prohibited, and the Company reserves any and all rights which are not expressly granted under these Terms.

Except as otherwise noted, the trademarks and logos displayed on this Website belong to the Company or the relevant third-party licensors, as applicable, and may not be used without the Company’s express written permission. Written permission is also required to use any third-party trademark displayed on this Website.

Limited License

We grant you a limited, revocable, and non-exclusive license to access and make personal use of the Website in accordance with the Rules. This limited license does not include the right to: (a) frame or utilize framing techniques to enclose the Website or any portion thereof; (b) republish, redistribute, transmit, sell, license, copy or download the Website or any and/or all of its content (except caching or as necessary to view the Website); (c) make any use of the Website or any and/or all of it content other than personal use without prior written consent of the Company; (d) modify, reverse engineer or create any derivative works based upon either the Website or any of its content; (e) collect account information for the benefit of yourself or another party; (f) use any meta tags or any other “hidden text” utilizing any and/or all of its content; or (g) use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure. You must retain, without modification, all proprietary notices on the Website or affixed to or contained in the Website.

We also grant you a limited, revocable, and nonexclusive license to create a hyperlink to the home page of the Website for personal, non-commercial use only. A website that links to the Website (i) may link to, but not replicate, any and/or all of its content; (ii) may not imply that we are endorsing such website or its services or products; (iii) may not misrepresent its relationship with us; (iv) may not contain content that could be construed as distasteful, obscene, offensive controversial or illegal or inappropriate for any ages; (v) may not portray us or our products or services, in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions; and (vi) may not link to any page of the Website other than the home page. We may, in our sole discretion, request that you remove any link to the Website, and upon receipt of such request, you shall immediately remove such link and cease any linking unless separately and expressly authorized in writing by us to resume linking.

Third Party Materials

The Company reserves the rights to publish on the Website advertising materials and links to any third-party materials and services, as the Company deems fit at its sole discretion, including texts, pictures, social media, video calls, etc., whether accessible on or outside of the Website. It is hereby acknowledged that the Company is not responsible for the content of any third-party material, service, linked material or any link contained in a linked material, as well as for compliance of such content with applicable law or non-infringement of third-parties rights. Such materials and links are provided solely as a convenience and the inclusion of any link neither implies endorsement, investigation or verification by the Company of the linked material or information contained therein, nor constitutes the Company as a party to or beneficiary of any transaction consummated by users in connection with such materials.

Forward Looking Information

The Website may contain forward-looking information relating to the future performance of the Website, its designated functionality, its improvements, prospects and forecasts, as well as any scientific or journalistic articles of medical, technical, business or any other nature. Forward looking information is subject to a number of known and unknown risks, uncertainties and other factors that may cause actual results to differ materially from those anticipated in any forward looking materials. The forward-looking materials are made based on various assumptions, beliefs, estimates and opinions of their authors on the date the materials are issued. Should one or more of these risks and uncertainties materialize, or should underlying facts or assumptions prove incorrect, actual results may vary materially from those described in the forward-looking materials contained herein. The Company undertakes no obligation to update forward-looking materials if these assumptions, beliefs, estimates and opinions or other circumstances should change.

Limitation of Liability

Information and pictures on the Website are for illustration purposes only. You acknowledge and agree that the Company, its affiliates or any of their shareholders, directors, officers and employees are not and will not be subject to any liability based on the information contained on this Website or the use of such information, errors herein or omissions therefrom, whether or not any of such persons knew or should have known of any such errors or omissions or were responsible for or participated in the inclusion or omission of information on this Website.

To the fullest extent permitted by applicable law, in no event shall we be responsible or liable for any (a) access delays or access interruptions to the Website or its availability on compatibility with any certain type of hardware; (b) data non-delivery, misdelivery, corruption, destruction or other modification; (c) loss or damage of any sort incurred as a result of dealings with or the presence of off-Website links on the Website or third-party services provided on the Website; (d) computer viruses, system failures or malfunctions which may occur in connection with your use of the Website (e) any inaccuracies or omissions in content or (f) events beyond our reasonable control.

In no event shall the Company, its affiliates or any of their shareholders, directors, officers and employees be liable for any indirect, incidental, special or consequential damages or damages for loss of profits, revenue, data or use incurred by you, whether in an action for contract or tort, arising from the access to, or use of, the Website.

NOTWITHSTANDING ANYTHING TO THE CONTRARY SET FORTH HEREIN, IN NO EVENT SHALL THE AGGREGATE LIABILITY OF THE COMPANY TO YOU EXCEED TEN THOUSAND EURO (EUR 10,000), UNLESS OTHERWISE UNCONDITIONALLY DICTATED BY APPLICABLE LAW.

Indemnity

You hereby undertake to indemnify the Company, its affiliates and their shareholders, directors, officers and employees, and to keep them harmless, at first request, against any losses, damages, costs, liabilities and expenses (including but not limited to legal expenses and any amounts paid by any of them to a third party in settlement of a claim or dispute) incurred or suffered by any of them in connection with your use this Website or your breach of the Rules, violation of any applicable law or infringement of any third-party right.

Termination

These Terms are effective until terminated by the Company.  Company may terminate or suspend your use of the Website at any time and without prior notice, for any or no reason, including if Company believes that you have violated or acted inconsistently with the letter or spirit of the Rules.  Upon any such termination or suspension, your right to use the Website and/or the services provided by it will immediately cease, and Company may, without liability to you or any third party, immediately deactivate or delete your user name, password, and account.  Sections Third Party Materials, Limitation of Liability, Indemnity, Termination and Law and Jurisdiction shall survive any expiration or termination of this Agreement.

Limitation Period

You hereby agree that your right to file a claim against the Company shall be limited to twelve (12) months from the date of the event underlying such claim. This clause shall prevail over any dispositive norm of the applicable law.

Severability

The invalidity or unenforceability of any provision of these Terms shall not affect the validity or enforceability of any other provision. Any invalid or unenforceable provision shall be deemed severed from these Terms to the extent of its invalidity or unenforceability, and these Terms shall be construed and enforced as if the Terms did not contain that particular provision to the extent of its invalidity or unenforceability.

Assignment

These Terms, and any rights and licenses granted under the Rules, may not be transferred or assigned by you, but may be assigned by Company without restriction.  Any attempted transfer or assignment in violation hereof shall be null and void.  We may assign, transfer, or sublicense any or all of our rights or obligations under these Terms without restriction.

Errors and Complaints

The Company makes substantial efforts to operate, maintain and improve the Website. If you encounter any problem or error on the Website or if you have any queries, comments or complaints, please let us know. Our contact details are set forth in the beginning of these Terms. We operate a complaint handling procedure which we will use to try to resolve disputes when they first arise.

Waiver

If you breach the Rules and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach the Rules. If we choose in good faith at our absolute discretion to assist you with remedying of any breach of the Rules despite our right not to do so, such assistance shall not be deemed as a waiver of our rights with respect to such breach.  

Law and Jurisdiction

Information on this Website is subject to the laws of Slovenia. By accessing this Website, you agree that all disputes, controversies, or claims arising out of or in connection with the Website shall be subject to the exclusive jurisdiction of the courts of Ljubljana.

By accessing this Website from outside Slovenia, you acknowledge and agree that you do so at your own risk and are responsible for any failure to comply with any local, national or international law. The Website may not be used by persons in jurisdictions where access to or use of the Website or any part of it may be illegal or prohibited.

Privacy Policy

Last Modified: 9th September 2025 

This privacy policy sets out how we collect, protect, use and disclose information on this website http://www.meta-medix.com (the “Website“) owned and operated by us, Meta Medix d.o.o., a company registered and acting under the law of Slovenia (the “Company”).

We are committed to ensuring that your privacy is protected. Please be assured that all identifiable information collected by us through the Website will only be used in accordance with this privacy policy.

We may change this policy from time to time by updating this page. You should periodically visit this page to review the then current privacy policy to be aware of the privacy terms and your rights relating thereto.

Company’s Contact Details

Name: Meta Medix d.o.o.

Tax number: 68018533

Address: Emonska cesta 8, Ljubljana 1000, Slovenia

Phone number: (00386) 1 777 65 70

Email: info@meta-medix.com

What types of information we collect

We collect the following types of information:

Personal information – information that identifies you as an individual or relates to an identifiable individual. This information may include your name, phone number, date of birth, gender, location, IP address, email address, etc.

Non-personal information – un-identified and non-identifiable information about users who use the Website anonymously and about users who create an account, as well as anonymized statistical data generated in the ordinary course of operation of the Website. This information mainly consists of technical and aggregated usage information, such as statistical aggregated analysis of the Website’s operation, browsing activities and browser information, app usage data, information collected through cookies, pixel tags and other technologies.

How we collect personal information

You hereby acknowledge that you are under no legal obligation to disclose any information to us. Upon your first access to the home page of the Website, you are requested to provide your consent to collection, storing and use of your certain personal information in accordance with this privacy policy. If you don’t want to share such information with us, please leave the Website. If you decide to continue using the Website, such use shall be subject to the terms of this privacy policy. 

We may expressly ask you to share your information with us. For example, we do so when you create an account on the Website or contact us directly by online forms, email, social media or otherwise. You have absolute discretion as to whether or not to share with us any such information, provided that some of our services cannot be rendered in absence of any certain necessary information requested. Likewise, absence of any unnecessary information requested, can naturally cause our services to be less effective or less personalized to your specific requirements.    

If you disclose to us any personal information relating to other people, you represent that you have the authority to do so and to permit us to use the information in accordance with this privacy policy. If you disclose to us any personal information relating to any person who is under the age of 18, you hereby represent and guarantee that you are the parent/legal guardian of such minor, and that you have the power, right and authority to assume the obligations and give the consents under this privacy policy on behalf of such minor, and that this privacy policy binds you and such minor, jointly and severally, in accordance with the terms hereof and applicable law.

In addition to the information which you deliberately disclose to us upon our express request, we collect certain information automatically when you visit or use the Website. We do this ourselves or with the help of third-party services, including through the use of “cookies” and other tracking technologies, as further detailed below. This information may include your IP address (which may also be associated with your domain name or the domain name of your internet service provider), data relating to your use and navigation, unique identification numbers associated with your mobile device or our mobile application and your approximate geographical location. We collect such information based on your approval of the terms of this privacy policy upon your access to the Website.

How we collect non-personal information

We and our service providers may collect non-personal information in a variety of ways. For example:

·       Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Mac), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version and the name and version of the Website software you are using.  We use this information to ensure that the services function properly.

·       When you download and use the Website as a mobile application, we and our service providers may track and collect the application usage data, such as the date and time the application on your device accesses our servers and what information and files have been downloaded to the application based on your device number.

·       Certain information is collected by use of cookies. Cookies are pieces of information stored directly on the computer that you are using. Cookies allow us to collect information such as browser type, time spent on the services, pages visited, language preferences, and other traffic data.  We and our service providers use the information for security purposes, to facilitate navigation, to display information more effectively, and to personalize your experience.  We also gather statistical information about use of the services in order to continually improve their design and functionality, understand how they are used, and assist us with resolving questions regarding them.  If you do not want information collected through the use of cookies, most browsers allow you to automatically decline cookies or be given the choice of declining or accepting a particular cookie (or cookies) from a particular website. Please note that this may prevent you from taking full advantage of the services provided by the Website.

·       Pixel tags (also known as web beacons and clear GIFs) may be used to, among other things, track the actions of users of the services (including email recipients), measure the success of our marketing campaigns, and compile statistics about usage of the services and response rates.

·       We may use third party analytics services, such as Google Analytics, which uses cookies and similar technologies to collect and analyze information about use of the services and report on activities and trends.  This service may also collect information regarding the use of other websites, apps and online resources.

How we use information 

We may use your personal information for the following purposes:

·       To process your personal information on the Website in order to generate personalized information, reports and feedbacks based on your personal information in accordance with the Website’s designated functionality.

·       To provide the Website’s functionality to you, such as arranging access to your registered account, and rendering to you customer service, provided that we may restrict your access to the personalized information, reports and feedbacks generated by the Website, if any.

·       To respond to your inquiries and fulfil your requests and orders, when you contact us via one of our online contact forms, email, social media or otherwise, for example, when you order products on the Website, or send us questions, suggestions, compliments or complaints, or when you request other information about our products and services.

·       To process your purchase orders and supply our products and services to you in accordance with your purchase orders.

·       To verify your information, and provide you with related customer service.

·       To comply with any legal or regulatory requirements, including for defending of legal suits, to the extent reasonably required.

·       To send administrative information to you, such as changes to our terms, conditions, and policies.

·       To provide you information, by email or otherwise, about our Company, the Website, products and services, and to send you attaching marketing materials. Such information may either be generic or tailored to your needs and interests. If you no longer want to receive marketing related emails from us on a going-forward basis, you may opt out by clicking on the “unsubscribe” link contained in all our marketing materials.

Except where we are required to do otherwise under applicable law, we may use your anonymized personal information and non-personal information for any purpose without restrictions, as it does not identify you or any other individual and cannot be traced back to you. Without limitation of the generality of the foregoing, we may use your anonymized personal information and non-personal information for all abovementioned purposes, as well as for the following purposes:  

·       To analyze such information in order to improve our models.

·       To carry out fraud security monitoring and prevent fraudulent activities.

·       To develop new products and services.

·       To enhance, improve, repair, maintain and modify our current products, services and safety assurance measures.

·       To identify usage trends, for example, understanding which parts of our services are of most interest to users.

·       To determine the effectiveness of our promotional campaigns, so that we can adapt our campaigns to the needs and interests of our users.

Who we share information with

We may share all your data with our affiliates to use it on the same terms, as we use it in accordance with this privacy policy. We shall be responsible for any breach by our affiliates of the terms of this privacy policy to the same extent, as we are responsible for our own actions and omissions. For purposes of this privacy policy, “affiliate” means a company that directly, or indirectly through one or more intermediaries, owns or controls, is owned or is controlled by, or is under common ownership or control with, the Company.

In the regular course of business, we may share your personal information with the following third parties in the following manners and instances:

·       We may share your data with third-party service providers, whose services and solutions complement, facilitate and enhance our own, including without limitation hosting and server services, communications and content delivery networks, data and cybersecurity services, performance measurement services, data optimization and marketing services, content providers, and our legal and financial advisors.  Such service providers may have access to your personal information according to their particular roles and purposes.

In addition to the foregoing, in specific cases described below, we may share your personal information with third parties as necessary or appropriate, in particular when we have a legal obligation to do so:

·       We may share personal information to comply with applicable law and regulations, which may include laws outside your country of residence.

·       We may share personal information with third parties in connection with a transaction, such as a merger, sale of Company’s assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business, or in the event of a bankruptcy or related or similar proceedings.

·       Where permitted or required by applicable data protection laws, we may disclose your personal information pursuant to a legal request, or in compliance with applicable laws, if we have good faith belief that the law requires us to do so, with or without notice to you.

·       Where permitted or required by law, we may share your personal information with others if we believe in good faith that it will help protect the rights, property or personal safety of the Company, any of our users, or any member of the general public, with or without notice to you.

Although we will take reasonable precautions to safeguard your personal information using at least the same level of efforts and measures as required under applicable law, including the establishing of reasonable electronic security means on the Website and disclosing personal information only the minimum information required by law, if applicable, but we shall not be responsible for any failure by third parties to take the relevant security precautions or for unauthorized use of your personal information by any third party, unless applicable law unconditionally dictates otherwise. 

Except where we are required to do otherwise under applicable law, we may share your non-personal information for any purpose without restrictions or liability on our behalf.

Your access to your personal information

At any time upon your request, you are entitled to review your personal information collected and stored by the Website. Such request should be provided to us by sending the online form or an email to our address set forth in the “Contact Us” section of the Website. Upon receipt of your request, we will provide you without unreasonable delay with a hard or electronic copy of your personal information collected and stored by the Website, provided that we may restrict your access to any information which we may be required to restrict in accordance with applicable law.

Your right to amend your personal information

If the Website’s functionality allows it, you are entitled to change, update or add your personal information stored on the Website by yourself at any time. If the Website’s functionality does not allow you to amend any of your personal information, you are entitled to request us to amend such personal information by sending the online form or an email to our address set forth in the “Contact Us” section of the Website.

In no event shall any such request be unreasonably rejected or ignored. Unless we have material reasons to reject your request, we will amend your personal information as per your request without unreasonable delay. If we have material reasons to reject your request, we will notify you of our rejection and the reasons for it in reasonable detail. 

Your right to delete your personal information

We will keep your personal information for as long as your user account is active, in order to allow you to have access to your information and to provide you with our services.

We may continue to retain your personal information even after you deactivate your user account or stop using the Website, as reasonably necessary to comply with our legal obligations, to resolve disputes regarding our users, enforce our agreements or protect our legitimate interests, consistent with applicable law. When your personal information is no longer required, we will ensure it is deleted. You are entitled to request us to delete your personal information by sending the online form or an email to our address set forth in the “Contact Us” section of the Website. While doing so, please note that in absence of your personal data, the Website will not be able to provide the services personalized for your needs. We will verify and respond to your request consistent with applicable law, taking into account the type and sensitivity of the personal information subject to the request.

For the avoidance of doubt and notwithstanding anything to the contrary, we will be entitled to keep all anonymized personal information and non-personal information as long as it does not identify you or any other individual and cannot be traced back to you.

Third party services

This privacy policy does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any website, website or service, links to which are displayed on the Website, or the services of which are included on the Website, including social media, video calls, etc. Once you have used these links or services, you should note that we do not have any control over that other websites, websites or services, and they are not governed by this privacy policy. The inclusion of a link on the Website does not imply endorsement of the linked website, website or service by us. You should exercise caution and look at the privacy statements applicable to the relevant third party websites, websites and services.

In addition, we are not responsible for the information collection, use, disclosure, or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM, or any other app developer, app provider, social media website provider, operating system provider, wireless service provider, or device manufacturer, including with respect to any personal information you disclose to other organizations through or in connection with the Website.

Without derogation from the generality of the foregoing, we do not have control over the clinic where you are receiving, or is willing to receive, medical treatment, and it may collect, store and use your private information in accordance with its own privacy policy, based on your consent provided directly to the clinic. Our privacy policy does not address, and we are not responsible for, the privacy, information, or other practices of the clinic. You should exercise caution and look at the privacy statements of your clinic before you disclose any of your personal information to it or its personnel.

Security

We are committed to take reasonable precautions to ensure that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place and will constantly maintain and update suitable physical, electronic and managerial procedures to safeguard and secure the personal information collected and stored by the Website.

We seek to use reasonable organizational, technical and administrative measures to protect personal information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure against unauthorized access or disclosure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us by sending the online form or an email to our address set forth in the “Contact Us” section of the Website.

Contact Us

You can send us any request or question relating to your personal information to our customer service department by e-mail to info@meta-medix.com.

You may request details of personal information which we hold about you under applicable law. A small fee will be payable.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.